Hemp Rush/Lush Valley Return Policy


By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease. Always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.

If you receive your product and have issues, please reach out directly to support@hemprushusa.com. If you’d like to return your unopened product and it is within 7 days of receiving it, please complete the following:

 1) Email us at support@hemprushusa.com to alert us that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address. Please note the customer is responsible for return shipping costs.

2) Ship your product back to us and email the tracking number directly to support@hemprushusa.com.

            3600 West Saint Germain Street

            Suite 360

            Saint Cloud, MN 56301 

3) Once we receive your package back at our facility and can confirm its condition, we will issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

If you have any questions about whether your product is eligible for returns and/or the return policy, please email us.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.**

By purchasing Hemp Rush/Lush Valley products, you automatically accept the terms of purchase including agreeing to and understanding the refund policy.

Hemp Rush/Lush Valley will only accept returns and refunds from purchases made on the Lush Valley site. Hemp Rush/Lush Valley will not allow returns from a purchase made in a retail store.

Live Chat Feature

Live Chat is an instant messaging service implemented by Lush Valley CBD to support members of the public. Live Chat is provided on an as-is and as-available basis. Lush Valley CBD disclaims all responsibility and liability for the availability, timeliness, security or reliability of Live Chat or accuracy of responses. Lush Valley CBD may modify, suspend or discontinue Live Chat with or without notice at any time and without any liability to anyone. Use of Live Chat does not trigger any sort of legal relationship. Content is intended for informational purposes only and does not constitute and shall not be relied on as professional advice.

  1. Providing Your Information
  2. During your chat session, you may be asked to provide us some basic information such as your name, email address, and question. Please do not share any additional personal information through Live Chat. Lush Valley CBD is committed to your privacy and agrees to use your information for internal use only. Your information will only be disclosed in accordance with applicable local, state and federal laws and regulations, lawful subpoena or court order. Lush Valley CBD may keep transcripts of your Live Chat session for quality assurance and training purposes. Lush Valley CBD does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the service and you hereby release Lush Valley CBD and the Live Chat representative from any such liability.
  3. Automatically Collected Statistics

When you visit our website, we automatically gather information about your visit, including information about your browser version and IP address. This information identifies you as a unique visitor to our web services and does not provide us any other personal information about you. This information allows us to report on the traffic on our webpage so we can understand the impact of our work and improve your future online experience with us. This information is viewed and reported aggregately. We may temporarily store a cookie on your computer to allow us to send chat messages, web pages and files to you. Any such cookies will dissolve at the end of the chat session.

  1. Chat Session Agreement
  2. With any online service, there is some level of risk when communicating over the Internet. By reading and agreeing to this legal disclaimer and engaging in one of our Live Chat sessions, you give permission to Lush Valley CBD to provide you some assistance today and to use the information you provide to us for future reporting purposes. Furthermore, you understand that while Lush Valley CBD will undertake efforts to protect your information, it is not responsible for any information you may enter during the chat session or that it is legally required to disclose.”